DELIVERY & RETURNS

Delivery

We ship orders Monday to Friday using Royal Mail/Parcel Force.

The order will be delivered to the address specified on your order. Deliveries are only made Monday to Friday. Deliveries are not made on public holidays or at weekends.

It is recommended that customers who have a specific delivery date for their order contact our sales team to discuss their requirements.

Unless a specific date is stated on the order, we aim for ‘in stock’ products to be with customers within a maximum of seven working days.

Our objective is to achieve the optimum delivery time possible for all products. We are committed to achieving the delivery date(s) mutually agreed at order placement stage. Any known difficulties at point on order will be communicated to customers.

Please be aware that lead time may be exceeded where quantities are large.

If our delivery service provider is unable to obtain a signature for delivery at the specified address, the goods will be returned to the depot and held there overnight. Our delivery service provider will leave a card to advise you that they have attempted delivery and advise how to arrange re-delivery. If you have not arranged for re-delivery within seven days, the goods will be returned to Universe of Us. You will need to contact Universe of Us to arrange re-delivery. Universe of Us reserves the right to charge an additional standard delivery fee in this instance.

Returns

If you would like to return or exchange an item please complete the returns slip provided and included this inside your package.

All returns must be postmarked within fourteen days of the purchase date and in new and unused condition, with all original tags and labels attached.

Please note, you will be responsible for all return shipping charges and lost items. 

We strongly recommend that you use a trackable service to mail your return.

RETURN ADDRESS

ATTN: RETURNS

Universe of Us

17 Chalk Farm Rd,

Camden Town,

London,

NW1 8AG

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund or exchange.

Please allow at least  seven working days from the receipt of your item to process your refund or exchange.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.We will notify you by email when your return has been processed.

Sale items will be returned at the price that you paid for them.

EXCEPTIONS

The following items cannot be returned or exchanged

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Earrings cannot be returned due to hygiene reasons

Contact Information

If you require any help with your order, please don’t hesitate to contact us by any of the below methods.

Email: [email protected]

Phone: 020 3903 9495

 17 Chalk Farm Rd,
Camden Town,
London
NW1 8AG